# AI Receptionist & Missed-Call Recovery for Physiotherapy Clinics An AI receptionist for a physiotherapy clinic answers or immediately follows up on calls the front desk can't take, and books directly against real treatment-plan and provider availability. It matters because physiotherapy front desks are often small teams managing a high volume of rebooking calls for existing patients alongside new enquiries, and the two compete for the same limited phone coverage. ## How It Works Input: Inbound calls and voicemails, current provider availability from the practice management system Processing: The system answers or calls back, identifies whether the call is a new enquiry, a rebooking, or a question about an existing treatment plan, and checks the relevant schedule Output: A booked or rebooked appointment, a routed message to the right staff member, or an urgent concern escalated ## Use Cases - Capturing new-patient enquiries that call during peak rebooking-call volume - Booking and rebooking sessions directly against real-time provider availability - Answering common questions (referral requirements, insurance, location) without tying up a staff member - Distinguishing a routine rebooking call from a new-patient enquiry and routing each correctly - Logging every call outcome back into the practice record ## Benefits - Recovers new-patient calls that would otherwise go to a competing clinic - Removes the "stuck on one line, missed the next call" problem on a single front-desk phone - Extends effective coverage without extending staff hours - Reduces interruptions to treating clinicians who currently field overflow calls between sessions ## GOVISTUDIO Govistudio builds this as a custom system tied to your specific scheduling rules and provider availability — not a generic call-answering script. ## FAQ ### Can it handle rebooking mid-treatment-plan without confusion? Yes — it checks the patient's actual treatment plan and provider schedule rather than treating every call as a fresh booking. ### Does it sound like a real person or an obvious bot? It's built to handle the routine share of calls (scheduling, hours, general questions) smoothly and hand off anything unusual to a human. ### What happens if a patient calls about pain or a concern between sessions? Anything requiring clinical judgment is routed to the treating clinician or appropriate staff member rather than being handled by the system itself. ### Can it text patients instead of calling them back? Yes — for routine rebooking especially, a text follow-up often converts faster than a voicemail callback.